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How to Place, Provide Measurements, and Understand Timelines

ALL ABOUT CUSTOM ORDERS 

1. How can I place a custom order?

You can place a custom order directly through our website or by contacting us via email. Provide your detailed measurements and any specific customization requests.

2. How do I provide custom measurements?

Custom measurements can be shared via email. It is mandatory to send your measurements to the respective email address:

3. What are the size requirements for custom orders?

Here are separate measurement formats for pants and coats that you can incorporate:

Measurement Format for Pants

To ensure a perfect fit for your custom pants, provide the following measurements:

  1. Waist: Measure around your natural waistline.
  2. Hips: Measure the fullest part of your hips, keeping the tape parallel to the floor.
  3. Inseam: Measure from the crotch seam to the bottom of your ankle.
  4. Outseam (Pant Length): Measure from the top of your waistband to the desired length.
  5. Thigh: Measure around the widest part of your thigh.
  6. Knee: Measure around the widest part of your knee.
  7. Leg Opening: Measure the circumference of the desired hem width at the bottom.
  8. Rise: Measure from the front of your waistband to the crotch seam.
  9. Specific Preferences: Mention if you prefer tapered, slim, or loose fits.

Measurement Format for Coats

To ensure a precise fit for your custom coat, provide the following measurements:

  1. Chest: Measure the fullest part of your chest, under your arms, keeping the tape level.
  2. Waist: Measure around the narrowest part of your waist.
  3. Shoulder Width: Measure across your back from the edge of one shoulder to the other.
  4. Sleeve Length: Measure from the edge of your shoulder down to your wrist.
  5. Jacket Length: Measure from the top of your shoulder down to the desired length of the coat.
  6. Neck Circumference: Measure around the base of your neck.
  7. Bicep: Measure around the widest part of your upper arm.
  8. Wrist: Measure the circumference of your wrist for proper cuff fitting.
  9. Back Length: Measure from the base of your neck (where it meets your shoulder) to the bottom of the coat.

Ensure all measurements are taken with the help of a measuring tape, preferably with assistance for accuracy. Always provide measurements in inches or centimeters as per your convenience. If you have any specific preferences or fit requirements, mention them while sharing your details.

4. How much time do custom orders take?

Custom orders take up to 48 hours to be tailored. Once ready, the order will be shipped immediately, and customers can expect dispatch post 48 hours.

5. Are custom orders eligible for returns or exchanges?

Custom orders are non-returnable and non-exchangeable due to their personalized nature. Please ensure all measurements provided are accurate.

6. Can I cancel a custom order?

Cancellations for custom orders are only possible if the tailoring process has not started. Once tailoring begins, cancellations are not allowed.

7. What happens if my custom order has a defect?

If your custom order arrives with a defect, please share an unboxing video or clear images with us within 24-48 hours of delivery. Our team will review the issue and assist accordingly.

8. How can I track my custom order?

Once your custom order is shipped, you will receive a tracking link via WhatsApp or email. You can also track your order through our website.

9. Can I request multiple customizations in one order?

Yes, you can include multiple customizations. Provide all specific details when placing the order or via email.

10. What support is available for custom orders?

For any questions or assistance with custom orders, contact us:

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