Undersdanding Store Credit
1. What is store credit?
Store credit is a digital coupon issued for returns or exchanges, valid for 365 days from the date of issuance.
2. How do I receive store credit?
Store credit is sent to your registered email ID as a coupon code within 24 hours (excluding Sundays).
3. How can I use store credit?
Apply the store credit coupon code during checkout to reduce your order total.
4. Can store credit be combined with discounts?
Yes, store credit can be combined with applicable discounts for maximum savings.
5. In what scenarios is store credit issued?
- When a return is processed for an exchange.
- If a refund is requested for a non-defective product.
6. Who is eligible for a refund?
Refunds are issued only for defective or damaged products and follow these timelines:
- Bank Transfer: Up to 10 working days.
- UPI Payments: 24-48 hours.
- Store Credit: Issued within 24 hours (excluding Sundays).
7. Who is eligible for an exchange?
Exchanges are available for products that meet the return policy criteria (e.g., within 10 days of delivery, unworn, and with tags intact).
8. Who is eligible for store credit?
Customers who return a product for reasons other than damage or defect (e.g., sizing issues) will receive store credit.
9. How do I initiate a return or exchange?
- Visit our website and go to the "Returns" section.
- Submit a return request with the required details.
- If the reverse pickup service isn’t available, ship the product to our address after recording a shipping video.
10. What support is available for store credit issues?
For assistance, contact:
- info@italianvega.in (india)
- contact@italianvega.com (global)